Refund Policy
Last updated: September 27, 2026. Purchases are made through Paddle.com, our Merchant of Record, which processes all refunds.
Full refund within 14 days
You can get a full refund of a payment within 14 days of it, as long as you have not used what the subscription pays for since that payment: no player tracking on a clip, no clip processing and no video render.
Every tracking and render runs on paid GPU servers, so once you have used them, the payment for the current period is not refunded. At checkout you agree to get immediate access to your subscription, so the 14-day right of withdrawal no longer applies once you have started using it (as also set out in Paddle's Buyer Terms).
Cancelling
- Cancel any time from "Manage subscription" on your account page.
- You keep access until the end of the period you have paid for, and you will not be charged again.
- There are no partial refunds for the rest of a period.
If something goes wrong on our side
If a KICKO fault stopped you from using your subscription, contact us and we will refund the payment or extend your subscription — your choice.
How to request a refund
Through our support page, or directly with Paddle using the link in the receipt emailed to you. Refunds go back to the original payment method.
This policy does not limit any rights you have under applicable law.